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My Account
How do I create an account?
  1) Click the "My Account / Order Status" link at the top right side of our site.
2) Enter your email address.
3) Select "I am a new customer".


Then simply follow the prompts to complete setting up your account. Your information is NEVER sold to any other company and is kept completely secure and private. Please view our Privacy Policy for more information.
How do I edit my account information?
  Click the "My Account / Order Status" link at the top right hand side of our site to edit your account information.
How much is my shipping?
  Shipping is automatically calculated prior to submitting your payment information.  Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices based on the weight (and size for bulky iems) of your order.
I forgot my password.
  Click the "My Account / Order Status" link at the top right hand side of our site. Under the login box you'll see a link that says "Forgot your password? Click here". That link will send an email to you with your password.
How do I return my product?
  Please click here for our "RETURNS POLICY".
I received the wrong product.
  If you feel that you have received the wrong product, please contact customer service within 72 hours of receiving the product.
What is your return policy?
  Please click here for our "RETURNS POLICY".
When will my order ship?
  Your order is typically (average days) pulled from inventory or processed over to Caravan Beads warehouse within 1-4 business hours. At that point we will let you know if we are able to fulfill your order complete and from which location it will be departing. If we can get your package out that day you will receive your tracking shortly thereafter with an automatic notice sent when your package shipping label is printed. If it is too late in the day your notice & package will be sent the next (business) day.

Caravan Beads will contact us if they cannot send your order complete or send us a tracking notice that your order has shipped which we will forward on to you.
Our experience has been your order will ship from their warehouse within 24 hours of receipt. Please allow an extra 1-2 days when they receive their monthly Sea Shipment!

FOX DEN Packages depart M-F approx 3:30pm EST.
DROP SHIP Packages depart M-F approx 10:00am EST.

You may click the " My Account / Order Status" link at the top right hand side of our site to find your tracking numbers and the status of your orders.