How do I return an item?
Please contact us within 15 days if you intend to return ANY item. A copy of your sales receipt must accompany the return.
We accept returns for exchange or refund 15 calendar days after delivery of the product at no restocking fee. After 15 days, the restocking fee is 15%. After 30 days, the restocking fee is 30%. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Clearance items are not returnable. Please contact us for the location/address to return your items. Your return items may need to be shipped to Fox Den Beads or Caravan Beads depending on what you ordered.
If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us will qualify for store credit.
Refunds are contingent upon inspection of item(s) once we receive it.
Again you MUST contact us within 15 days if you intend to return ANY item. Items returned to us AFTER 30 days and WITHOUT contacting us will NOT be refunded.
Customer is responsible for all shipping costs if seller is not at fault.
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